FAQs
Payment
Why has my payment been declined?
If your payment has been declined, please contact your bank for more information. Ifyou’ve contacted your bank and find you’re still unable to make a payment, please contactour Customer Services team using the Contact Us form at the bottom of this article.
Which currency can I use online?
All transactions are made in UK Pound Sterling. If you’re shopping online from outside theUK, your transaction may appear on your statement in your local currency. If you have anyquestions regarding the currency on your statement, contact your bank who’ll be able toadvise you.
Why doesn't my promo code work?
If you’re having trouble with your promo code, make sure you’ve typed the code correctly.Remember, you can only use one promo code per order and your code won’t work ifyou’ve already used it once. If your code has expired it won’t work either.
How can I pay for my purchase online?
We accept lots of payment methods online: MasterCard, Visa, Visa Delta, Maestro, PayPaland Amazon Pay.
Can I use more than one promo code per order?
You can only use one promo code per order. If you’ve got more than one promo code,you’ll need to place separate orders.
How do I apply a promotional code?
To use a promo code, go to your shopping bag:
- In your shopping bag, click 'Add a promo code’ above your order summary. 
- Enter your code in the box and click 'Apply Code’. Your discount will beautomatically applied to your order.
Orders
Where’s my order?
Due to the Covid-19 pandemic and extra measures we've put in place to safeguardour teams, your delivery may take up to 10 working days to reach you.If your order hasn’t arrived after 10 working days, please contact us using the form at thebottom of this article. So we can help you as quickly as possible, make sure you provideus with your order number.All our Royal Mail delivery services are tracked, but don’t require a signature. The link andtracking references can be found in the emails you receive once your order has beenprocessed.
How secure is my order?
Your confidence in our website, privacy and internet security is really important to us.
How secure is my order?
Your confidence in our website, privacy and internet security is really important to us.

Payment
Shopping on The Chocolate Men Adult Store is always safe and secure. We useinternationally recognised payment systems World Pay, PayPal and Amazon Pay toprocess your transactions and make sure your details are protected. 

Your personal details
When you place an order online at The Chocolate Men Adult Store, we’ll ask for personalinformation such as your name, email address, delivery and payment details. We'recommitted to respecting your privacy and promise never to release your personal detailswithout your consent to anyone else for mailing or marketing purposes. The ChocolateMen Adult Store complies fully with the Data Protection Act 2018 and consumer legislation,and treats all your personal information as fully confidential. All of your data is heldsecurely.

How do I know you've received my order?
You’ll receive an email confirming the details of your order. If you can’t find the email, don’tforget to check your spam or junk folders.
Packaging 
Will my parcel be discreet?
Your privacy is really important to us, and, with our discreet packaging, you can be totallyconfident about shopping with us. Depending on the nature and size of your order, you’llreceive your items in a plain box, or plain heavy-duty or padded envelopes. Your parcelwon’t have any markings, branding or logos, except for the address label andcourier sticker.
Delivery
Can I track my order?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.All our Royal Mail delivery services are tracked, but don’t require a signature. The link andtracking references can be found in the emails you receive once your order has beenprocessed. You’ll need the tracking reference
How long will my parcel be held by Royal Mail?
If you don’t collect your parcel, it’ll be held by Royal Mail for 18 calendar days before beingreturned to Ann Summers. When your parcel is returned to us, we’ll issue you with arefund.
Do you deliver on Sundays or Bank Holidays?
We don’t deliver on Sundays or Bank Holidays.Any orders placed after 2pm on the last working day before the Bank Holiday will take anadditional working day to arrive.
What if I’m not in when my order arrives?
If you’re not in, Royal Mail will leave a card telling you what to do next.
Can you deliver to my work address?
Yes, we’re able to deliver to your work address. Simply add the correct delivery addresswhen placing your order.
Does my order need to be signed for?
None of our delivery services need a signature
Promo Code
Why doesn't my promo code work?
If you’re having trouble with your promo code, make sure you’ve typed the code correctly.
Can I use more than one promo code per order?
You can only use one promo code per order. If you’ve got more than one promo code,you’ll need to place separate orders.
How do I apply a promotional code?To use a promo code, go to your shopping bag:
- In your shopping bag, click 'Add a promo code’ above your order summary. 
- Enter your code in the box and click 'Apply Code’. 

Your discount will beautomatically applied to your order.Unless we tell you otherwise, you can only use one promo code per order.

Your Account

How do I sign into my account?
First, you’ll need to register your details by creating an account. To access your newaccount, sign in here and enter your login details. Alternatively, when you're at thecheckout, just select 'Sign in’.
I’ve been locked out of my account
If you’ve made 6 unsuccessful attempts to log in to your account, we’ll deactivate youraccount. This is to make sure that you’re the only one accessing your account. Toreactivate your account, you’ll need to reset your password and enter the email addressyou registered with. We'll email you with further instructions to retrieve your login details.
I've forgotten my login details
If you've forgotten your password, reset it here by entering the email address youregistered with. We'll email you with further instructions to retrieve your login details.
My account isn’t recognised
We’re sorry that we’re having trouble recognising your account details. Make sure you’vedouble checked you’re entering the correct email address and password. If you’redefinitely using the correct login details and you’re still having trouble accessing youraccount, you’ll need to create a new one. You can easily set up a new account here.
How do I unsubscribe from your emails?
Our email newsletters keep customers up-to-date with our latest ranges and exclusiveoffers. However, if you’d like to unsubscribe, just follow the Unsubscribe link at the bottomof one of our emails, or update your settings in your account. We care about your privacy– read our Privacy Policy here.
How do I change my personal details?
To change your personal details, simply log into your account and select 'Edit PersonalInformation'. If you’re changing your delivery or billing address, remember to update yourPayPal and Amazon Pay accounts too.